Customer Service- Parts Correspondent
Abel Womack, Inc.

Lawrence, Massachusetts

This job has expired.


Customer Service - Parts Correspondent

Lawrence, MA

WE OFFER CONTINUED LEARNING, OPPORTUNITIES FOR GROWTH, AND A SUPPORTIVE CULTURE

Abel Womack is the market leader in the design, implementation and service of complete material handling solutions. For over 100 years we've worked closely with our customers to gain insight into their business and fully understand their specific operational needs, unique requirements and strategic goals. We represent "best of breed" industrial solution suppliers, including Raymond Lift Trucks, Kardex Remstar carousels, Hytrol Conveyors and Fanuc Industrial Robots. Our unique capabilities, deep industry expertise, and broad range of advanced technologies help deliver results that positively impact our customers' bottom line.

We are seeking a talented, independent, highly organized, and motivated Parts Correspondent who will provide a consistent and professional level of support to our customers by determining correct equipment parts orders for Raymond battery-powered lift trucks, Kardex Remstar automated storage units, Hytrol conveyors and similar equipment, and by completing full-cycle order entry and processing of parts orders. The successful applicant will provide a high level of efficiency, attention to detail, responsiveness and timeliness.

Responsibilities include:

  • Answering incoming calls or e-mails from customers as the first step in the order-entry cycle
  • Gathering information about customer needs and processing customer orders efficiently
  • Interacting with Abel Womack service technicians in a positive, responsive manner to fulfill parts orders
  • Using parts manuals, online schematics, online parts resources and other sources to identify needed parts
  • Sourcing parts through various established networks
  • Following up backorders or other delays
  • Keeping customers and/or internal service team members apprised of current order status
  • Working with internal departments to resolve shipping/billing discrepancies, returns, etc.
  • Processing and reconciling vendor purchase orders, parts cores, shipping/billing discrepancies, returns, etc.
  • Helping to maintain manuals and other reference material for the department
  • Other related duties.
Requirements
  • High school diploma or equivalent
  • 1-3 years' experience in a customer service position
  • Excellent telephone and in-person communication skills
  • Excellent internal and external customer service skills
  • Clear and accurate written communication skills for email interaction with internal and external customers
  • Ability to read parts manuals/schematics required
  • Ability to transcribe parts numbers accurately and to eventually retain parts numbers for speed
  • Understanding of mechanical parts helpful
  • Strong typing skills required (10-key) for online order entry
  • Ability to navigate various computer software and databases, including MS Office, email, Irium or other ERP system
  • Must be well-organized, detail-oriented and able to multi-task
Benefits

Abel Womack offers a generous compensation and benefits package which includes affordable, comprehensive Blue Cross/Blue Shield Medical and Dental coverage, 401(k) and Profit Sharing plans, Vision benefits, Flexible Spending Accounts, Life and Disability insurance, paid vacation, and more.

Our tagline is discover the difference, because of our unique capabilities and philosophy.

Come join our team and see how you can be the difference.


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