Customer Relations Specialist- Crisis Center
Compass Health Network

Rolla, Missouri

This job has expired.


Compensation: $15.00 hourly

POSITION PURPOSE

The Customer Relations Specialist CSC is part of the person-centered integrated care team and responsible for greeting patients as they arrive, check-in/check-out, verifying demographics, entering information in internal and external systems as required, assisting and linking to the appropriate clinician at the Crisis Stabilization Center. This position is fast-paced, requiring continuous interactions with co-workers and individuals in behavioral health crisis.

ESSENTIAL FUNCTIONS – JOB SPECIFIC

Core Responsibilities
• Greet patients as they arrive and stay consistent with the company’s customer service philosophy
• Data Entry into EHR systems
• Complete any necessary paperwork, ensuring all required forms are completed in entirety
• Answer phone in polite and courteous manner
• Direct phone calls and messages to appropriate office staff
• Monitor waiting area to ensure timeliness of appointments
• Check provider’s schedule daily for additions
• Disperse daily mail
• Ensure lobby/waiting area is clean and picked up

Other Responsibilities
• Regular attendance except as excused
• Maintain strictest confidentiality; adheres to all HIPAA guidelines/regulations
• Conduct self in accordance with employee manual
• Attend all training as required by company, Accreditors and Funders
• Keep abreast of any updates/changes regarding insurance and communicate those to Director
• Communicate any changes/updates discovered through other means to Director
• Other duties as assigned

ESSENTIAL FUNCTIONS/CORE COMPETENCIES – COMPANY WIDE

• Regularly attends work except for approved absences
• Attends all training as required
• Maintain professional, “champion” behavior
• Provides quality customer service
• Provides services with a commitment to service excellence
• Works in a way that exhibits a commitment to personal excellence
• Team oriented and values diversity

 

 



QUALIFICATION(S): DESIRED DEMONSTRATED KEY COMPETENCIES

• Analytical Thinking
• Change Readiness
• Collaborative Relationships
• Communication – Oral
• Communication – Written
• Empowers Others
• Flexible Thinking
• Leadership
• Multitasking/Planning
• Organizational/Time Management
• Teamwork

QUALIFICATION(S): EDUCATION

High School/GED preferred

QUALIFICATION(S): WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS

At least one (1) year experience in customer service required

 

Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant. 


This job has expired.
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