Customer Engagement Specialist
Constant Contact

What you'll do:

• Act as a first point of contact for customer inquiries via telephone
• Resolve technical and other support inquiries and assist in escalations
• Seek and recommend ideas to help cultivate the FAQ/Knowledge Base used by all customers and Constant Contact Support team
• Provide feedback on defects and enhancements
• Educate customers on product features as well as online help resources
• Educate and coach customers on products and services to enhance their online marketing strategy 
• Drive customer engagement to help our customers be more successful

• Computer Savvy: You know your way around a computer. From surfing the web to troubleshooting your smartphone, you have done it all! 
• A People Person: You find it easy to make connections with others and can't imagine a job without human to human contact
• Always Putting Customers First: You enjoy delighting the customer and are willing to go above and beyond to do so
• A Master Multitasker: You'll be speaking with customers, reviewing their marketing materials, and navigating our knowledge base - all at the same time
• Attention to detail: Since we are in a virtual environment, you must demonstrate superior verbal and written communication skills, problem solving skills and flexibility
• A Team Player: you coordinate with your team and manager(s) to help reach collective goals and directives, ensuring no fellow teammate is left behind
  #LI-Remote

• We are hiring Fully Remote, US based employees only for an October 31st Start Date
• Shifts will be during our opening hours Monday-Saturday 8am-10pm EST
• Compensation is dependent on experience/location with range starting at $15-$17/hr