CRM Project Manager
The Judge Group Inc.

Baltimore, Maryland


Location: Baltimore, MD
Description: Our client is currently seeking a CRM Project Manager

Job Description:

The CRM Project Manager oversees the full project management life cycle and software development life cycle for the implementation of highly complex, large-scale, strategic IT initiatives in the MDH Office of Enterprise Technology (OET).

Responsibilities:

• Implements established policies, system monitors and controls to ensure the successful management and reporting of all initiatives in the Program.

• Supervises and leads the program to oversee the impacts and interdependencies between programs and works to ensure initiatives meet the MDH Goals and Objectives of the executive leadership team.

• Serve as a coordinator between the Vendor and multiple units of the MDH, follow up on various deliverables from both.

• Provides both verbal and written communications regarding project status, risks, and issues, and makes recommendations on project decisions to MDH Mgmt. and DoIT DPMO

• Manages allocation of resources within the program(s) to meet work fluctuations and budget and time constraints in the delivery process.

• Serves as subject matter expert, providing technical and analytical guidance to the program and project teams.

• Manages all aspects of the project: cost benefit analysis, work plans, functional and technical designs, construction, testing and implementation. Ensures efficient and high-quality installation of new software and/or systems and monitors all technical aspects of implementing projects.

• Provides support to the MDH Mgmt. and DoIT DPMO in identifying appropriate solutions required by the user areas; assists IT Leadership in performing a needs analysis of the relevant business areas and in matching user needs to system capabilities to ensure the new system is easily and quickly integrated into the client's business environment.

• Works with the Divisions to provide support and coordination to ensure adoption of new systems and business processes in the MDH environment.

• Manages contracts and vendors assigned to delegated initiatives included in the assigned program(s)

Additional responsibilities include:

• Implementing established policies, system monitors and controls to ensure the successful management and reporting of all initiatives in the program.

• Supervising and leading projects to oversee the impacts and interdependencies between programs and working to ensure IT initiatives meet the goals and objectives of the executive leadership team.

• Providing both verbal and written communications regarding project status, risks, and issues

Required:

• Bachelor's degree in Computer Science, Engineering or equivalent work experience required.

• 8+ years of IT and business experience in strategic planning, development, implementation, and maintenance of systems, preferably across multiple hardware and software platforms

• Previous technical project management experience in a dynamic environment

• Current Project Management Institute (PMI) Certified Project Management Professional (PMP) and current PMI-Agile Certified Practitioner (PMI-ACP) or equivalent.

• Out of the 8 years required, at least 5 years in a combination of the following: Progressive broad-based information systems Project Management experience (which could include consulting) with state-of-the-art hardware and software systems is desirable; knowledge and implementation experience in new computing architectures and networked computing structure.

• Experience in Program Management and execution of multiple related development projects simultaneously, particularly as Project Manager on systems development, with working knowledge of Systems Development Lifecycle and the Project Management Lifecycle

• Experience in CRM Projects is a plus

Preferred:

• Bachelor's degree in technology-related field

• Prior CRM and Healthcare Industry experience at a State or Federal Government agency; Knowledge of State Government policies and practices; specific experience with successful large-scale Program Management within a cross functional environment

Location:

Primary work location will be remote until further notice.

Onsite Location: Baltimore, MD (if needed) may require travel to other offices as needed.

Start Date:

ASAP

Duration:

Up to 12 months

Contact: emorton@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com


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