Credit Consultant
Veterans United Home Loans

*We are recruiting for opportunities as a Credit Consultant in 2024 and beyond*

As a Credit Consultant, you work directly with customers in improving their credit profile. You also assist them in identifying and securing a mortgage loan that is appropriate for their individual financial circumstances.

Job duties will vary upon assignment but may include:

• Communicate regularly with all clients. Proactively reach out to borrowers for status updates, responding promptly to customer inquiries via email and phone.
  
• Prepare and recommend debt management strategies to meet individuals' financial goals.
  
• Assess credit reports with clients not currently eligible for financing.
  
• Remain attentive to changing credit and underwriting guidelines, ensuring credit improvement goals remain appropriate.
  
• Remain knowledgeable and up-to-date on lender guidelines, as well as the credit rebuilding and repairing processes.
  
• Actively contribute to making the team and culture stronger by assisting with other duties as needed.
  

We're looking for someone who can be passionate about their job and have fun doing it, who will deliver results with integrity, and who enjoys finding ways to enhance the lives of others every day.

We'll also want to know you can demonstrate these attributes:

• Dedicated work ethic
  
• Excel in a fast-paced, results-oriented environment
  
• Organizational skills
  
• Thrive in a highly cooperative work setting
  
• Exemplary customer service skills
  
• Strong interpersonal communications skills (written and verbal)
  
• Previous customer service experience
  
• 1+ year(s) of experience holding a loan pipeline
  
• Proficient in basic computer technologies, appropriate for an internet-based company
  
• Regular and predictable attendance
  
• NMLS licensed or become licensed upon employment
  

Learn more about us on Glassdoor and our career site at vu.com/careers

Veterans United Home Loans and its affiliates are proud to be Equal Opportunity Employers committed to creating a diverse and inclusive workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or other legally protected classifications.

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