Correspondence Representative
Western & Southern Life

Fremont, Michigan

This job has expired.


Overview

To respond in a professional manner and process with accuracy policy changes sent to Policy Administration from incoming correspondence received via the Contact Center, USPS mail, social service and housing organizations, external agents, insurance departments and attorneys. Performance is measured with an expected production and quality average.
Responsibilities

  • Process completely and accurately multiple categories on a daily basis.
  • Contact with individuals representing other department and/or outside organizations. Contacts involve obtaining or providing information or data on matters of moderate importance to the function of the department or which may be sensitive in nature.
  • Exercises good judment and sound decisions making to determine best course of action to meet or exceed customer needs within relevant guidelines and regulations.
Qualifications
  • 2 plus years of relevant experience writing letters or emails
  • 2 plus years experience with Gerber Life products and procedures
  • Solid verbal and written communication skills
  • Quality and Customer Service advocate
  • Strong PC skills
  • Ability to muti-task and work multiple categories in the same day
  • Solid judgment, problem solving, decision-making and follow-through skills
  • Solid knowledge of basic busness processes, workflow, and systems
  • Motivated with the flexibility necessary to operate in a fast growing and fast paced environment
  • Change agent and have a proven track record for delivering results
Education Requirements:
  • High School Diploma
Computer Skills and Knowledge of Hardware & Software Required:
  • OnBase
  • Mainframe
  • LipGloss
  • Caeser


This job has expired.
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