Contact Center Representative
Kitsap Credit Union

Summary

We're growing here at Kitsap Credit Union and looking for on-site, full-time, hourly Contact Center Representatives, in East Bremerton. This is a great role for someone who works in a contact center with a focus on service to sales or someone who is in the retail or restaurant industry and wants a change; at KCU you will get a more consistent schedule and added bonus of holidays off. If you speak Spanish, that is an added bonus as you will have the opportunity to serve our Spanish-speaking members. The management team is passionate about empowering you to reach your goals and they are dedicated to the team. As a Contact Center Associate or Contact Center Specialist, you will support and resolve concerns over the phone, as well as help to identify and sell products and services that would benefit our members' lifestyles. The Contact Center is a fast-paced, changing environment with new challenges each day. You will consistently be learning and will gain deep knowledge about the credit union.

Quick Facts

Seniority level: Individual Contributor

Reports to: Contact Center Manager

Employment Type: Full-time, hourly; $19.15-$24/hr depending on experience and qualifications

Working hours: Standard work shifts range between our hours of operation: Monday through Friday 7am-7pm, plus rotating Saturdays, 8am-5pm

Grade: Five/Six

Industry: Banking

Job Functions: Call Center, Customer Service

Some of What You Will Do

• Answer 60-80 member calls a day and provide support to members' questions
• Suggest products and services to meet members' lifestyle needs.
• Answer calls independently, following policies and procedures using sound judgment.
• Provide assistance placing orders for cards (new, activation, troubleshooting)

Basic Qualifications

• HS Diploma or GED
• Previous customer service experience

Preferred Qualifications

• One year financial institution experience performing transactions and account maintenance
• One year customer service in a high-volume call center environment

Who We Are

The Pacific Northwest is a great place to call home. That's how we at Kitsap Credit Union have felt ever since we opened our doors in 1934 within the Puget Sound Naval Shipyard. Starting off as Navy Yard Metal Trades Credit Union, we've undergone a few name changes and our commitment to serving the community has never changed.

What We Offer

Not only are we one of the largest credit unions in Washington State, and growing, we are also a company that cares about its employees. We back that up for our employees by offering competitive pay and a benefits package that helps support you and your family's lifestyle. We value our employees, and we strive to keep our benefits comprehensive and affordable. Some of our benefits include:

• Free onsite parking
• Annual time off and sick time accrued
• Paid holidays
• Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance
• Employee Assistance Program
• Choose from a PPO medical plan or a High Deductible with a Health Savings Account
• 3% KCU funded Safe Harbor Contribution
• KCU will match up to 2% of your 401K contributions
• All 401K contributions are 100% vested
• Potential annual incentive in all roles within Kitsap Credit Union
• Tuition reimbursement
• 8 hours of paid volunteer time off
• Discounts on KCU's products and services
• Paid Care.com membership including back up childcare reimbursement
• Paid RethinkCare subscription, a personal wellness and professional resilience program

****Employment is contingent upon satisfactory credit, background, and reference checks. Kitsap Credit Union is an Equal Opportunity Employer. All qualified applicants for employment will receive consideration without regard to sex, marital status, race, color, religion, national origin, age, veteran status, disability, genetic information, or any other protected status.****

#BRN

This job has expired.