Collections Representative
Kitsap Credit Union

Bremerton, Washington

This job has expired.


Kitsap Credit Union is hiring a full-time hourly Collections Representative to work out of Bremerton or hybrid within Washington state after your orientation period. This position is responsible for identifying delinquent accounts and establishing workable means of communication with members to ensuring prompt repayment of loans to minimize losses. As a collector, you will use display excellent customer service and support our members through your creative problem solving and negotiation skills.

Quick Facts

Seniority level: Individual Contributor

Reports to: Accounts Control Supervisor

Employment Type: Non-exempt | In-person, hybrid

Working hours: Full-time

Compensation: $19.15/hr or more depending on experience

Grade: Five

Industry: Banking

Job Functions: Collections, Billing, Repossession, Account Management

Typical Job Duties

  • Ensure delinquent accounts become current by identifying problems and creating a resolution
  • Provide data, reporting, communication, and solutions around various account issues
  • Attempt to locate members that have missed payments
  • Manage a high level of calls to members and additional contacts
  • Attend work-related courses and seminars to pursue self-development and meet compliance regulations

This role may be right for you if you enjoy helping people in difficult situations. You pride yourself on your ability to be compassionate while upholding standards. Your previous employers praise your ability to prioritize tasks and research new ways to complete them, and your previous co-workers talk about your ability to create wins in difficult situations. Your friends consider you analytical and ethically minded, and your family is proud of your ability to seek the best for yourself and others.

Basic Qualifications
  • High School Diploma or GED
  • Previous experience in collections or similar environment involving public contact via phone or call center environment
  • Must be a Washington State resident to be employed with Kitsap Credit Union

Preferred Qualifications
  • Previous collections experience
  • Previous experience diffusing difficult customer situations

What We Offer

Not only are we one of the largest credit unions in Washington State, and growing, we are also a company that cares about its employees. We back that up for our employees by offering competitive pay and a benefits package that helps support you and your family's lifestyle. We value our employees, and we strive to keep our benefits comprehensive and affordable. Some of our benefits include:
  • Free onsite parking
  • Annual time off and sick time accrued
  • Paid holidays
  • Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance
  • Employee Assistance Program
  • Choose from a PPO medical plan or a High Deductible with a Health Savings Account
  • 3% KCU funded Safe Harbor Contribution
  • KCU will match up to 2% of your 401K contributions
  • All 401K contributions are 100% vested
  • Potential annual incentive in all roles within Kitsap Credit Union
  • Tuition reimbursement
  • 8 hours of paid volunteer time off
  • Discounts on KCU's products and services
  • Paid Care.com membership including back up childcare reimbursement
  • Paid RethinkCare subscription, a personal wellness and professional resilience program

******Employment is contingent upon satisfactory credit, background, and reference checks. Kitsap Credit Union is an Equal Opportunity Employer.All qualified applicants for employment will receive consideration without regard to sex, marital status, race, color, religion, national origin, age, veteran status, disability, genetic information, or any other protected status.******

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