Client Services Representative
SGS North America Inc.

Company Description

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.

Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

Penumbra Security, Inc. (Penumbra) is a subsidiary of SGS North America. Penumbra is a Cryptographic Security Testing Laboratory (CSTL) accredited by the National Voluntary Laboratory Accreditation Program (NVLAP Laboratory Code 200983-0) under the National Institute of Standards and Technology (NIST). Located in Clackamas, Oregon, Penumbra specializes in various types of Information Security conformance testing and regulatory compliance.

Job Description

Job Description

• Receive Orders from clients, sales, and account management teams for the local and global operations.
• Adhere to SGS procedures and policies about operation, quality, confidentiality, integrity, and Health & Safety.
• Familiarize with the manuals, protocols, work instructions, etc., of the assigned customers.
• Ensure proper documentation and order processing
• Make sure all the information received from customers or their documents is processed into effective instructions for the laboratories and any other teams in SGS that will participate in the completion of the order.
• Opens orders and quotations in the required system(s).
• Communicate client order concerns to the Operation, Sales and Account Management teams as required by account SOP or other defined client requirements.
• Escalates non routine order, inquiries or service delays concerns or issues to Client Service Supervisor or SL Lab Manager for resolution.
• Invoicing
• Initiate the Set up new accounts, issue credits and rebills as required.
• Support of the overall operation as needed.
• Performs other duties as assigned.

Qualifications

Qualifications

• Required Bachelor's degree, preferred in Sciences, Textiles, Fashion or related fields.
• Required 2+ years of experience in Client Services or Account management.

Pay Range: $21.55 - $26.44/ hour

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