Client Service Associate
Marsh & McLennan Companies

Worcester, Massachusetts


The Client Service Associate at Marsh & McLennan Agency works alongside the Account Management and Sales departments to deliver exceptional customer service within the Business Insurance division. In this role, the Client Service Associate oversees client records and processes updates to policies and account details.

What can you expect to do?
• Collaborate with Account Managers, Sales, and insurance carrier Partners to process updates to client accounts.
• Respond to client calls, emails, and letters to ensure the proper assignment of time sensitive materials
• Track invoices, process endorsements, and update client policies within the agency management system (Sagitta)
• You may assist with the preparation of client materials for client presentations
• Manage processes related to the Registry of Motorvehicles including RMV-1's, RMV-3's, "Drives" program, as well as driver and motor vehicle checks, etc.

What is in it for you?
• We offer a comprehensive benefits package with a 401(k) match after one year, and contribute toward student loan debt.
• Each colleague earns 15 vacation days, 3 personal days, and we recognize a generous holiday schedule.
• We offer colleagues home-office equipment to productively work in a remote setting.

What we look for:
• Someone that thrives on providing exceptional customer service and communicates effectively over phone and email.
• The ability to remain highly organized in a fast-paced setting including managing a high volume of emails.
• Proficiency with Microsoft Excel, Outlook, and a comfort level learning new systems quickly.
• A commitment to attain a P&C Producer License in MA within first 90 days
• Shared commitment to company values; Integrity, Collaboration Passion, Innovation, Accountability.

About Marsh & McLennan Agency:

Marsh & McLennan Agency (MMA) is a full-service insurance, retirement, and risk management firm that specializes in providing proprietary solutions to small and middle market organizations dealing with the complexity of employee benefits and commercial insurance. As a subsidiary of Marsh, the world's largest broker and risk advisor, we provide clients with unparalleled access to local service, regional expertise and global resources.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, student loan repayment, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs.

We promote a culture of personal and professional growth and an environment where we ask our colleagues to challenge each other and themselves. We allow for people to bring their whole-self to work. We support flexible work arrangements and provide the technology to enable this. We expect mutual engagement, so colleagues who own their career and performance will thrive and have a real opportunity to craft their career path. We strive to provide growth opportunities and a platform to jump from with the safety net enabling great rewards and low risk. The biggest risks we ask people to take are to plan for success and engage honestly with a positive and solutions focused attitude.

This position is not eligible for remote work in the state of CO.


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