Client Director, Project Delivery Services
BGIS

BGIS is currently seeking a Client Director, Project Delivery Services to join the team Remote, US.

The Director, Project Delivery Services is responsible for leading multiple areas of the US Project Delivery Services Platform with emphasis on leveraging technology and successful transitions, driving quality results, engaging with business leaders, and building credibility with clients. The role handles both routine and mission-critical projects monitoring performance, resources, and processes. The Client Director, Project Delivery Services leads others positively exemplifying BGIS values.

RESPONSIBILITIES

People Leadership

• Demonstrate strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives supporting achievement of corporate goals.
• Establish and communicate performance standards.
• Identify required talent to successfully execute excellent client service and partner with talent team to source, select, on-board, and train team members.
• Provide mentoring, coaching and guidance to all team members.
• Review and document individual performance and track team accomplishments. Objectively recommend compensation adjustments.
• Demonstrate accountability for positive work environment, team member engagement, development and performance management.
• Lead by example to earn respect and trust of peers, team members, business leaders, and clients.
• Contribute to the completion of other key initiatives as assigned.

Strategic Program Management & Delivery

• Direct strategic program management and overall program delivery for assigned client programs.
• Develop strategic plans, priorities, objectives and budget for assigned programs.
• Lead program execution. Accountable to ensure programs are delivered on-time, on-budget, within scope and in compliance with all regulatory, environmental, health and safety requirements.
• Guide development and execution of risk management plans, where required.
• Meet performance metrics for assigned programs.
• Provide strong leadership, guidance, coaching and support to the project management team in the continuous review, identification, development and implementation of processes and technological improvements to optimize program delivery.

Profitability

• Demonstrate accountability to meet profitability targets through effective planning, leadership, operational, financial and risk management, and implementation of process and technological improvements for assigned programs.
• Collaborate with Finance team to ensure ongoing profitability.
• Contribute to development of product line strategy.

Business Development

• Continuously engage clients in discussions to understand and anticipate needs, identify and recommend additional services.
• Develop and implements program expansion plans.
• Contribute to product line's growth by providing input to the development of client retention and acquisition strategies and plans.
• Collaborate with relevant stakeholders on business pursuits.
• Interface and partner with client business groups to identify opportunities for additional businesses.
• Contribute to proposal development.
• Attend relevant events in order to establish market presence and contribute to brand awareness. Network to maintain awareness of potential opportunities.

Client Relationship Management

• Develop and maintain effective relationships with clients. Position level of client representatives with whom this position interacts with include those at the executive and senior management level.
• Resolve escalated issues from project management team members, managing client expectations, and ensure client satisfaction.
• Engage clients continuously in discussions to understand and anticipate needs.
• Identify and recommend opportunities for additional businesses.

Required Education, Knowledge, and Abilities

• Bachelor's Degree in Architecture, Engineering or similar studies, or equivalent work experience.
• Minimum 8 year performing job duties in a similar role with project and program management work experience including at least 5 years of managing a team.
• Fully developed strategic program management abilities.
• Excellent influencing, persuading, and negotiating with client representatives at the senior management to executive level.
• Skilled at building and managing relationships with client representatives and managing client expectations.
• Ability to manage vendor performance.
• Strong business financial management ability and financial acumen. Significant experience in meeting financial and business profitability objectives.
• Continuous improvement approach and quality mindset and desire to seek and incorporate innovative practices and technologies to deliver value to the client.
• Exceptionally skilled business management ability and business acumen.
• People leader skills to lead and engage a team of individuals.
• Proficiency in computer applications including Microsoft Office Suite including Microsoft Project, Excel, Outlook and ability to quickly learn new applications.

Licenses and Certifications

The following would be a plus for the position:

• Project Management Institute Accreditation
• Program Management Professional Accreditation
• LEED Certification

Visit us online at https://www.bgis.com/us/careers/ for more information.

Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.

The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training.

BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who have always been the source of our strength. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.

This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.

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