Client Account Coordinator
Ashfield Healthcare, LLC

Ashfield Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.

Ashfield Engage is currently looking for a Client Account Coordinator to provide nationwide operational support service to field based employees and to act as a point of contact for a variety of clients for project related needs and requirements.

What's in it for you?

• Competitive compensation
• Excellent Benefits - accrued time off, medical, dental, vision, 401k, disability & life insurance, employee discounts/promotions
• Generous performance-driven Incentive Compensation package
• Competitive environment with company wide recognition, contests and coveted awards
• Exceptional company culture
• Recognized as a Top Workplace USA 2021

What will you be doing?

• Work with Operations, Client Account Team and IT to produce project specific plans to support implementation and maintenance of program requirements
• Point of contact for all field based inquiries and ensure queries are addressed and effectively followed up
• Handle the operations based onboarding process for all new hires - including IT requirements, updating rosters, systems access and liaising with other functions to ensure everything is prepared for the induction of the new hire
• Provide support to all field based employees with any logistical inquiries including systems, operations, travel arrangements, hotel accommodations, meeting room booking and ground transportation
• Create and maintain all project specific activity reports - weekly, monthly & annually
• Maintain all project related databases and rosters as well as maintaining team checklists and chargeable checklists
• Maintain all project specific material within the Company's SharePoint system and liaise with Client Account and Operations team when changes occur
• Attend weekly status meetings and web conferences and produce meeting minutes and follow up action plans
• Support the Operations, Client Account and IT Team with the creation and maintenance of client requested capabilities, system requirements, reports and client produced data feeds
• Support the Compliance function with administrative support required for sampling accountability management
• Order business cards, name badges, and other tools required for field based positions
• Organize and handle shipment and fulfillment requests and requirements

What do you need for this position?

• Bachelor's degree or advanced degree; or equivalent admin experience
• 1+ years' experience in an administrative role ideally with intra-departmental/customer interaction responsibility preferred
• Excellent interpersonal and communication skills
• Excellent technical, operations, IT and reporting skills
• Excellent problem-solving skills
• Strong planning and organizing skills
• Strong working knowledge of Microsoft Office Suite
• Exceptional customer service focus
• Ability to travel as needed by car or airplane

About Ashfield Engage

Ashfield Engage, part of UDG Healthcare plc, is a global leader in commercialization services for the healthcare industry. We partner with our clients across Commercial, Patient Solutions, Medical Affairs, Market Access, and Event Experiences to build creative, scalable and tailored health solutions that are executed flawlessly, to deliver positive outcomes for patients.

Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

To learn more about Ashfield Engage, visit us at: https://ashfieldengage.com/

Ashfield Engage is proud to be an equal opportunity employer. Individuals seeking employment at Ashfield are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Ashfield will consider for employment qualified applicants with arrest and conviction records.

Ashfield Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however; only qualified candidates will be considered.

This job has expired.