CeCN Referral Coordinator-Remote
Community Health Center

Job Description Summary:

Job Description:

Hours for this position will be 9:30-6pm PST or 12:30-9pm EST

Community eConsult Network (CeCN) is seeking a motivated, experienced individual interested in joining a rapidly growing team of health care innovators improving access to specialty care and reducing inefficiency in the healthcare system. CeCN's eConsult service links primary care providers with specialists in a wide range of disciplines. EConsults are asynchronous, non-face-to-face consultations between a primary care provider and a specialist that utilize secure messaging to exchange information. This process has significant benefits for patients and providers and allows more rapid access to needed knowledge and care -- and quicker triage for patients that may still need face to face care with a specialist. CeCN is expanding nationally and seeking an eConsult referral coordinator to grow and strengthen its eConsult team. The eConsult Referral Coordinator (eRC) is responsible for managing eConsult referrals from CeCN clients across the country. The eRC is charged with the appropriate transmission of eConsults to CeCN specialists and back to the provider in a timely manner. In addition, the referral works collaboratively with the CeCN operations team to monitor quality and seek opportunities to continuously improve the efficiency of service delivery

ROLE AND RESPONSIBILITIES

• Ensures all eConsults are properly entered into the eConsults web based platform in a timely fashion;
• Ensure electronic communications related to eConsults are properly reflected in each participants' EHR systems, as necessary;
• Ensures each eConsult contains all necessary clinical electronic information based on submission guidelines for each specialty
• Reviews eConsults on a daily basis to ensure PCP and specialists response times are within required time commitments. Communicates with providers if and when there are overdue responses;
• Tracks all referrals made at the site for compliance. Follows up with primary care provider and patient as needed;

• Ensures complete and accurate registration, including patient demographics and current insurance information is entered into the eConsult platform
• Ensures eConsults are completed and that consult notes are received and conveyed back to the primary care practice in a timely manner.
• Observes confidentiality and safeguards all patient related information.
• Works closely with the CeCN eConsult team to ensure efficient, high quality delivery of services
• Complies with the program's mandated in-service training workshops.
• Ensure compliance with HIPAA and other relevant regulatory and policy requirements
• Performs other related duties as assigned.
• 
  QUALIFICATIONS
  
• High School diploma, Associates degree or equivalent experience required
• Knowledge of medical terminology; prior experience in a medical office setting; including managing within HIPAA requirements
• Knowledge of managed care pre-authorization procedures, preferred
• Intermediate level computer skills (including all Microsoft Office Suite and database applications)
• Bilingual in English/Spanish, preferred
• Ability to perform and meet expectations on all patient EMR job functions assigned

This Position is available for remote work.

Organization Information:

The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations, and is home to programs focusing on education, research, and process improvement support for safety net providers. The system delivers primary care to more than 150,000 patients in Connecticut, and extends access to specialty care for more than 2.5 million individuals across the U.S. It is a national accrediting body for organizations training advanced practice providers, and offers accredited education and training for Medical Assistants in multiple states. As an incubator for new ideas in areas including social justice, the environment, and social determinants of health, the MWHS is addressing challenges faced by providers caring for underserved communities, creating innovative and impactful initiatives led by nationally and internationally recognized experts. As it forges pathways into the future of primary care, the MWHS honors Lillian Reba Moses (1924-2012), a granddaughter of slaves, and Gerard (Gerry) Weitzman (1938-1999), whose ancestors escaped pogroms in Eastern Europe. Their vision and commitment to justice and equity in healthcare is the foundation upon which the Moses/Weitzman Health System was built.

Time Type:
Full time

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