Case Manager Manhattan APS
Selfhelp Community Services

New York, New York

This job has expired.


Position Summary: Responsible for assessing the risk and capacity of individuals referred by the community and addressing the needs of referred individuals.

Principal Responsibilities:

  • Conduct assessments to determine client risk and capacity.
  • Establish an appropriate, comprehensive care plan for the client.
  • Provide information designed to meet the needs of the client.
  • Make appropriate and timely referrals and arrangements for services.
  • Be responsible for the program’s follow up on all care plan items.
  • Ensure that all New York State Office of Children and Family Services and New York City Human Resources Agency contractual obligations and agency policies are met.
  • Advocate on behalf of the client to ensure that they receive everything to which they are entitled.
  • Consult with and keep supervisor informed of needs and problems related to the client.
  • Provide crisis intervention to stabilize client situations.
  • Deliver cash, checks, food, mail and other items to the client as needed.
  • Maintain meaningful contact with clients at least once a month.
  • Visit clients in their homes on a monthly basis to assess their living conditions.
  • Participate in internal and external meetings to ensure that client needs are addressed and appropriately coordinated.
  • Ensure that all involved individuals and agencies are updated timely regarding client status.
  • Assess for, initiate and follow through on discharge planning as needed.
  • Request, follow up on and facilitate heavy duty cleanings.
  • Attend and participate in court hearings.
  • Prepare and maintain required documentation.
  • Complete reports, applications and statistics thoroughly and accurately.
  • Meet deliverables by the due date.
  • Maintain a consistently professional demeanor when communicating with clients, peers, supervisors and collaterals.
  • Document all interactions in case notes.
  • Ensure that client file is updated, accurate and complete.
  • Participate in individual and staff supervision, as well as training, as assigned by program management.
  • Provide on-call services during out of office hours, on rotation with other staff.

  • Job Competencies & Minimum Qualifications:
  • BASW required
  • One year related experience and/or training
  • Working knowledge of Microsoft Office Suite and other technology
  • Excellent communication and listening skills
  • Excellent customer service skills with a focus on treating clients with respect and dignity
  • Able to multi-task and work independently with a great attention to detail

  • Working Conditions/Physical Demand: Business office environment with phone and computer use; travel via public transportation. This position may have the ability to work from home 2-3 times per week.


    This job has expired.

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