Business Analyst Coordinator
Horizontal Talent

Temecula, California


Description:

  • Responsible to provide support and coordination in the daily duties required to comply with process integrity, systems monitoring and data collection requirements for a specific entity (an entity defined as a specific group designated to specific responsibilities.
  • The BSA will be a member of the System Process and Strategy (SPS) team supporting the Temecula Customer Service organization.
  • This position will provide high quality support and analysis/trending for various applications, commercial processes, and coordinate with IT for hardware.
  • The BSA will develop relationships with the various IT and business teams to achieve timely and efficient support for the Customer Service team.
  • Success is defined by the level of internal and external customer satisfaction.
  • Role is on site support Monday through Friday 8am - 5pm.
  • Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies
  • Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
  • Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.
  • May require a Bachelor's degree in a related area and 1-3 years of experience in the field or in a related area. 

What You'll Do:

  • Work directly with functional area teams to evaluate, resolve, and trend issues that impact Customer Service operations and/or project objectives: determine when to escalate issues to appropriate levels of management.
  •  Maintain accurate process and troubleshooting documentation.
  • Interact with cross-functional teams and follow-up with team members to ensure timely completion of tasks to support the Customer Service system.
  • Coordinate with Customer Service and IT teams to ensure necessary hardware and access for CS resources.
  •  Support of SPS projects as required.
  • Other as assigned

Education And Experience:

  •  Bachelor's Degree in a related field, or an equivalent combination of education and work experience preferred.
  • Experience, preferably in a Commercial/Customer Service environment.
  •  Competency working as a team, problem identification/solving and documentation.
  • Strong written and presentation skills; ability to communicate effectively and timely with all levels of the organization and management.
  •  Aptitude to learn and or troubleshoot Customer Service applications and processes.
  • Personal integrity and courage to escalate issues and to advocate for responsible solutions to management.
  •  Adaptability and flexibility including the ability to manage deadline pressure, urgent resolution requests, ambiguity, and change.



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