Benefits Administrator
Franklin Energy

Jacksonville, Florida

Position at Franklin Energy


As a combined organization, Franklin Energy and AM Conservation Group is undertaking what is perhaps the central challenge of our times - to help drive the transition to net-zero carbon economies while ensuring that no working families, businesses, or local communities are left behind. To do that, we are the utility industry's top provider of turn-key energy efficiency and grid optimization programs and products, all of which contribute to reducing carbon and waste and, at the same time, free-up resources for creating more innovation investment and jobs.

With over 26 years in business, we have more than 1,300 experts across the United States, with warehouses on both coasts. The organization's integrated in-house services provide deep personalization and insights, helping energy partners achieve their carbon-reduction and energy productivity goals. We believe the organization's most "precious resources" are its people. We pledge a relentless pursuit to embody a culture that acknowledges, recognizes, and infinitely seeks to understand the unique differences of its people. We are committed to creating employee experiences that continually attract and embrace a multiracial, multicultural, and multigenerational workforce that promotes outstanding performance and mirrors our diverse partnerships, clients, and communities we serve.


The ideal candidate will be a key participant in the design, planning, implementation, and management of benefits for the company's employees. The role will manage and assess competitive benefits and rewards programs that strengthen the organization's ability to attract and retain employees and deliver desired results to the organization. Through collaboration with vendors, benefit brokers, and the Total Rewards team, this person will help drive employee retention and attraction with competitive plan offerings.


This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

  • Oversee administration and support of all benefit programs, including renewals and open enrollment in collaboration with Director of Total Rewards, Benefit Team, and vendors.
  • Analyze, evaluate, and report on utilization of all benefit programs, identifying actual or potential problems, activity trends, and implementing change as appropriate.
  • Collaborate with Benefit Team members to design and develop new benefits or programs in response to organizational, employee and competitive marketplaces.
  • Coordinate benefit paperwork for new hires, terminating employees (COBRA), and life change events to ensure timely and accurate processing of information according to company policy.
  • Manage benefit billing and cost reconciliation for invoices from vendors, utilizing broker relationships as needed for support.
  • Provide opportunities for employees to utilize the company's wellness plan, programs, and activities while ensuring programming is inclusive and supportive of all employees.
  • Maintain a high level of professional communication and relationships with dedicated outside counsel, vendors, and employees.
  • Act as a liaison between employees, vendors, and the company to address and resolve inquiries and problems related to the benefit administration and Total Rewards functions.
  • Support members of the benefit team through training, mentorship, and positive leadership.
  • Provide strategic vision for updated benefits and system processes to management.

Education and Experience
  • Associate degree required
  • Bachelor's degree or equivalent preferred
  • A minimum of 5 years prior experience in human resources, specifically in benefits and total rewards
  • Experience with benefit administration, and advanced knowledge in applicable regulatory, legal requirements and reporting, including ACA, COBRA, EEO, ERISA, HIPAA, FLSA, FMLA, & GINA Required Skills, Knowledge and Abilities
  • Committed to diversity and inclusion.
  • Strong customer service and communication skills
  • Must be able to manage a wide work variety and work in a fast-paced environment.
  • Proven capabilities as a detail-oriented, organized, self-starter, with an ability to independently prioritize workload.
  • Proficient in Microsoft Office; specifically, Word, Excel, and Outlook.
  • Strong data entry skills in entering information in tracking systems/databases.
  • Ability to communicate effectively, both verbally and in writing with customers, vendors, employees, and executives.
  • Ability to analyze and interpret data and solve practical problems.
  • Reliable transportation
Licenses & Certifications
  • HR Professional Certifications preferred (CCP, PHR, SPHR, SHRM-CP OR SHRM-SCP)
  • Travel Requirements
  • Willingness to travel up to 5%
Estimated Wage Range: Available upon request.

Benefits include Dental, health, and vision coverage, 401(k) with company match, Paid Parental Leave, Safe and Sick Time Off, Paid Time Off (PTO), Company-paid volunteer hours, Paid holidays, Insurance options, and more!

  • Required to sit, stand, walk; talk and hear; and ability to touch and handle typical office equipment.
  • Employee will have exposure to normal office environments.
  • Remote workers will maintain a home office environment, free of reasonable distractions, with practices in place to protect sensitive employee data.
Note: Reasonable accommodation may be made for individuals with disabilities to perform the essential functions of this position.

The above information describes the general duties and requirements necessary to perform the principal functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.

An Equal Opportunity Employer

Franklin Energy implements the use of dash cams inside their fleet of leased vehicles because the Company believes video surveillance devices (Dash Cams) promote the safety of employees as well as security within the company vehicles. The Company will not use video surveillance (Dash Cams) for any unlawful purpose including monitoring employees or giving the impression of monitoring. Our Dash Cam Policy applies to all employees of the Company and temporary agency employees, regardless of whether an employee or temporary agency employee may be driving or riding in Company Vehicles. The primary use of Dash Cams is to assist in the protection and safety of employees and property, prevention, and detection of criminal offenses such as vehicle vandalism and break-ins and staged-accident fraud, defense of legal claims, driver exoneration, and driver training and improvement.

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