Associate Training Manager

Sunnyvale, California

At Intuitive, we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. Our mission is our guiding force; our culture is the DNA that makes us unique.  

As a pioneer in robotic-assisted surgery (RAS), we have been expanding our innovations through technology to help make a difference in the world. For 25 years, human ingenuity has guided our journey to help solve some of healthcare’s complex challenges. 

We believe a great idea can come from anywhere—inclusion and mutual respect are vital to our culture. We value character grounded in integrity, a strong capacity to learn, the energy to get things done, and diverse experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and strive to achieve their highest potential.  

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s help to advance the world of minimally invasive care. 

The Associate Manager, Customer Training will report to the Director or Manager, Customer Training. As a member of the customer training leadership team, this individual will be a key player in developing and supporting System Technology and System Application training programs.  The Associate Manager, Customer Training, will be actively involved in the continuous improvement of these training programs, will manage a team of Trainers and Laboratory Technicians and will work with the Director or Manager to support Training Center operations and deliver results.

Roles and Responsibilities:

  • Coordinates with customer training team, marketing team, sales and other stakeholders to ensure training support is properly allocated to meet the needs of the business.
  • Measures training effectiveness and implements enhancements as necessary.
  • Manages training center logistics, inventory, calendar and goals.
  • Hires, develops and trains members of the customer training team to support the growing and evolving needs of the company.
  • Manages the Lab Associates to ensure proper workflow, inventory and budget and safety adherence as necessary.
  • Maintains competency delivering protocols in order to effectively evaluate training team
  • Develops sustained competency of the Trainers in the following areas:
    • System Technology
    • System Applications
    • Training Pathway process
    • Training/coaching techniques and methodologies
  • Takes into account both the needs of the business and the team when making decisions.  Effectively balances organizational, team and individual needs in decisions taken.  Involves team members in certain decisions to increase engagement and develop decision-making skills in others.  Effectively resolves issues or problems so that there is minimal escalation required.
  • Effectively plans, organizes and prioritizes the work of multiple team members.   Effectively monitors interim progress to ensure deliverables will meet quality, time, budget and stakeholder expectations.
  • Trains team members, reviews and approves their work.
  • Supports team members in consistently achieving their targets, goals and objectives. Drives for continuous individual and team performance improvement.
  • Understands the importance of clear, effective and frequent team and organizational communications.  Models effective communications for others to follow. Effectively coaches and guides assigned team members in their internal/external communications.

Core competencies, Skills and Experience Requirements:

  • Minimum 8+ years of Training / Professional Education / Business experience
  • Current or previous experience as an Intuitive Customer Trainer
  • Minimum B.A. / B.S. Degree in Clinical or Health Sciences, Healthcare Management, Business Administration, Communications, Education
  • Ability to work cross departmentally to achieve goals
  • Knowledge of anatomy, physiology, medical disease states, surgical applications and operating room environment
  • Excellent oral and written communication skills
  • Strong interpersonal skills
  • Knowledge of adult learning principles preferred
  • Medical-device experience preferred

Minimum Education and Training Requirements:

Bachelor’s degree required preferably in Clinical or Health Sciences, Healthcare Management, Engineering, Business Administration, Communications or Education

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.  

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Shift : Shift 1 - Day

Travel : Yes, 25 % of the Time

Travel Requirements: Yes, 25 % of the Time Shift: Shift 1 - Day

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