Associate, Insurance
NEWMARK

JOB DESCRIPTION

This position requires a highly motivated and experienced Loan Servicing professional. The individual will be responsible for performing various research functions for a variety of areas in Operations/Servicing such as Insurance Claims,/ Hazard Losses; Flood Insurance Administration, Escrow Analysis & Tax Administration Support) The individual will also be responsible for having a high-level understanding of all functions within servicing and will assist with procedure reviews and implement more efficient processes. They will Interact with various stakeholders (borrowers, investor clients and loan officers). Inclusive of our clients, they will interact with Master Servicers, legal counsel, internal and functional area team members. Responsibilities in accordance with policies and procedures, industry standards, loan documents, and servicing agreements. This position is to serve as the central point of contact for procedural review, research and overall process improvements for the operations/servicing teams. They will address and respond to normal and customary questions and inquiries from clients. The position is located in Lower Gwynedd, PA on a hybrid basis.

RESPONSIBILITIES

Essential Duties and Responsibilities

• Read and interpret loan documents to determine requirements for Newmark portfolio of loans
• Work with all applicable functional business units to ensure compliance with loan document requirements and borrower requests on all servicing systems
• Annual Procedure review (high level and process mapping) and coordination with team members for updates
• Identifying Process efficiencies
• System testing (as needed, including weekends)
• QC reports (Monthly)
• Interaction and communication with other departments
• Interface with customers, vendors, and internal team members to resolve issues as appropriate.
• Assist the Insurance Compliance team with completion of investor audits.
• Manage approximately 75-100 insurance claims from beginning to completion - working with borrowers, adjusters, insurance agents, Master Servicers, Lenders/Investors and other interested parties.
• Other duties as required based on need.

• Ability to learn and understand multiple servicing processes quickly
• Follow established policies and procedures; update procedure documentation as requested.
• Interpret and utilize policies and procedures, investor guides and loan documents
• Recognize, escalate and resolve risk issues related to day to day processes, as they arise.
• Strong written and verbal communication skills
• Initiative in identifying, designing, and implementing process improvements in day to day duties.
• Ability to problem solve and communicate with others at all levels - internally and externally
• Must display a high degree of initiative, task ownership and attention to detail
• Must be willing and able to research and resolve matters as new issues arise
• Ability to work productively and multi task under minimal supervision
• Possess excellent collaboration skills
• Ability to work in a time sensitive environment.
• Flexibility and ability to respond to rapidly changing priorities, work productively in a fast-paced, evolving work environment.
• Highly developed computer skills, specifically using MS Excel, Word, and Access.
• Pro-active team player.
• Strong interpersonal skills; ability to work in and support a team environment.
• Ability to organize and prioritize projects, complete multiple tasks on schedule, and function as a committed team player
• Take ownership of their training development and growth

• Bachelor's Degree or equivalent experience
• 3-5 years related work experience, preferably in mortgage banking or servicing
• Knowledge of GSE product lending a plus