Associate Director of Enrollment Systems Operations
Spelman College

Position Title:

Associate Director of Enrollment Systems Operations

Position Summary:

Reporting to the Senior Vice President for Enrollment Management, the Associate Director will have a dual focus on reporting and maintenance of administrative systems. The ideal candidate will have demonstrated an aptitude for analytical work, be able to present data and findings to a variety of audiences, and have the technical skills necessary to successfully liaise with the information technology office on various projects.

Essential Duties and Responsibilities :

Systems

• Leverages deep knowledge in all aspects of the Ellucian Banner Recruitment & Admissions Student and Financial Aid modules and related 3rd party systems
• Provides system support with the implementation, maintenance, and/or upgrade of various computer software systems
• Investigates and resolves data quality issues and escalates situations according to department processes.
• Develops a data collection, analysis, and reporting plan to cover recruitment and admissions activities, enrollment forecasts, enrollment analysis, and effectiveness of various marketing efforts.
• Evaluates new technologies for process enhancement and integration with existing systems
• Provides backup support for Enrollment Management directors and/or their designees for technical operations within individual units

CRM Management

• Manages the admissions CRM in all areas including continued infrastructure development, implementation of new features and processes, and leveraging system capabilities to improve the efficiency and effectiveness of recruitment and admissions efforts for all programs
• Develops and leads training of systems managers and end-users to maximize application benefit
• Leads the annual application update process and cycle preparation, ensuring optimal functioning of the admissions application for all stakeholders.
• Develops Slate process documentation and training materials, serving as a resource for staff across Slate best practices and policy development.
• Functions as technology lead for the Enrollment Management division and liaison to Spelman Technology Services, and other relevant offices.

Enrollment Management Operations

• Creates and maintains the Enrollment Management Operations Procedure manual.
• Reviews and ensures process maps are current and adhere to Enrollment management policies.
• Develops and manages special program application processes (ex. Bonner, Honors, and Summer Programs).
• Serves as project manager and implements new technology initiatives on behalf of Enrollment

Management.

• Assists in overseeing student workers, interns, and temporary employees as appropriate.
• Serves as chair to Enrollment Management cross-divisional engagement team.
• Serves as co-chair to Data Governance Committee.
• Performs business requirements gathering and analysis, and clearly communicates findings and process improvement recommendations to various stakeholders
• Participates in thorough testing and validation efforts ensuring timely and accurate results in a team environment
• Designs creates and maintains application and business process-related documentation
• Devises project plans, make assignments and monitor progress, create and deliver status reports and coordinate with functional personnel as needed with minimal supervision

Analytics and Reporting:

• Serves as the primary contact for Enrollment Management reports.
• Provides guidance and work to ensure data integrity in all enrollment management processes and initiatives.
• Prepares reports on key metrics on a regular basis (daily, weekly, monthly, and quarterly) and

supports the in-depth analysis of those metrics.

• Develops recruitment and retention predictive models and provide insights to the Sr.VP of

Enrollment Management.

• Develops and designs a streamlined and automated approach to data management, analytics, and presentation.
• Operationalizes and automates business intelligence solutions using Tableau, Argos, Power BI, and Slate.
• Creates and generates ongoing recruitment application, and enrollment reports to support admission activities, decision making and enrollment strategies.
• Produces or supports the production of standard, custom, and dashboard reports utilizing data warehouse and transactional systems.
• Along with other technical leads within the division, fulfills data requests for mailing lists, donor rolls, demographic and giving analyses, and other requests
• Using advanced analytical skills, provides comprehensive assessments to management that interpret patterns and trends, and determine overall data quality

Team Development

• Leads the transition to a scalable analytics team in partnership with the VP Enrollment

Management to develop the Enrollment Management Analytics and Operations team.

• Develops the Enrollment Management Analytics and Operations team.
• Supervises, trains, develops, and evaluates direct report staff.
• Provides leadership and assignment and oversight of projects and tasks.
• Provides professional guidance with focus on technical development.
• Drives the continuous improvement of team's capabilities & tools.
• Provides training for the Enrollment Management team on select operational modules and applications.
• Provides appropriate service, support, advice, guidance, and training to end users regarding technical and reporting issues, and capabilities and functions of the reporting systems

Other

• Participates in cross-functional projects that support Enrollment Management, as needed.
• Represents Enrollment Management in various technology-related committees and meetings

Required Qualifications:

Bachelor's degree is required with three (3) or more years of experience working with relational databases and demonstrated aptitude for data analysis or data management. Experience using student information systems is required; knowledge of Ellucian Banner SIS is strongly preferred, and experience working in a higher education environment is preferred.

Must have experience and/or understanding of simple programming (SQL, Visual Basic, Java). Working knowledge of relational and dimensional database architectures and experience with report-writing tools are required. A strong aptitude for diagnosing end-user problems, and identifying and implementing solutions is preferred. Experience using a CRM, ERP, and/or CMS preferred. Must possess excellent oral and written communication skills. Proficiency with the Microsoft Office product suite, including Excel and Access is preferred. Must possess the ability to prioritize and handle multiple deadlines and projects. Organized and able to follow through on projects with minimal supervision, along with being service orientated with a commitment to excellence and professional growth are key attributes for this position. Should be flexible and team-oriented

Preferred Qualifications:

Knowledge of Ellucian Banner SIS is strongly preferred, and experience working in a higher education environment preferred

Certifications, Licenses, Restrictions :

NA

Physical Demands:

While performing the duties of this job, the employee is regularly required to: sit, use hands to operate computer and other office equipment, read handwritten and computer-generated documents, talk, hear, and walk. The employee is frequently required to: stand and move items and reach with arms. The employee may occasionally be required to lift and/or move up to 15 pounds. Specific vision abilities required by this job include the ability to adjust focus

Shift:

Days

% Travel Required:

1% - 25%

Full Time/Part Time:

Full-time

FLSA:

Exempt

Number of Vacancies:

1

Posting Number:

SC0548P

Posting Open Date:

03/20/2023

Open Until Filled:

Yes

EEO Statement:

Spelman College is an EEO/Minority/Female/Disabled/Veteran/Title IX Employer and we participate in E-Verify. We are a smoke-free campus.

COVID-19 Vaccination Protocol:

Due to the heightened risk of contracting COVID-19 and the spread of variants, Spelman College requires up to date COVID-19 vaccination of all faculty, staff, and students (collectively "Campus Community") that have job duties, attend classes, or are otherwise present on campus. You will need to submit proof of up-to-date COVID-19 vaccination: full vaccination and a booster (when eligible) or a single dose of the bivalent vaccine) prior to your first day on campus or you may seek a medical or religious exemption to the vaccination requirement by providing the necessary documentation to: Yemi Brown, PharmD Manager of COVID-19 Operations, at ibiyemibrown@spelman.edu. Upon receiving your Spelman Technology log-in credentials, please keep your vaccination or exemptions records up-to-date using Etrieve.

This job has expired.