This job has expired.
Purpose
Responsible for assisting customers who are unable to pay their bills; ensuring compliance with regulations; administering programs for critical customers; serving as liaison with local Depts. of Social Services and other agencies; assisting in the promotion of the Company's low-income program; handling at-risk customers during emergencies. Conducts outreach with customers and/or agencies regarding company programs and services. May conduct annual moratorium training.
Responsibilities
1. Counsel and assist residential customers who are unable to pay their utility bills; Ensure compliance with regulations and policies. (40%)
2. Administration of Home Energy Assistance Program (HEAP), Electricity Lifeline Program (ELP), Arrearage Management Program (AMP), and related programs (15%)
3. Liaison with Department of Social Services and other agencies to inform them of CMP's programs and policies and to obtain assistance for customers faced with potential disconnection of service (15%)
4. Conduct outreach to agencies and/or customers explaining company services and programs (15%)
5. Administer programs for critical customers; handle life support customers and other special needs customers during emergencies (10%)
6. Organize, streamline, and potentially facilitate winter moratorium training for contact center and field employees (5%)
Competencies
- Be a role model
- Be agile
- Collaborate and Share
- Develop Self & Others
- Empower to grow
- Focus to achieve results
- Technical Skills
Skills and Requirements
Education & Experience Required:
Bachelor's Degree preferred. Associates Degree with a minimum of 3 years relevant experience or High School/GED with a minimum of 5 years relevant experience required.
Skills/Abilities:
Strong communication skills with customers, external agencies, and colleagues
Effective problem-solving and organizational skills
Strong analytical ability
Able to multi-task
PC skills, including MS Office Suite
Mobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country
Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables
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AVANGRID's employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. Learn more about equal employment by following this link
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our Human Resources department at 203-499-2777 or careers@avangrid.com
Nearest Major Market: Waterville
Nearest Secondary Market: Augusta Maine
This job has expired.
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