Administrative Clerk- Service Department
Imperial Dade

American Osment, a division of Imperial Dade, leading national distributor, is seeking an Administrative Clerk to join our team Birmingham, AL.

This role will assist the Service Department with record keeping, invoicing, data entry, receiving, purchasing, and other administrative tasks as needed. The qualified individual should possess an outgoing attitude and be genuinely delighted to assist customers, be tolerant, empathetic, and intensely communicative. Administrative Clerks should hold confidence with troubleshooting and have the ability to work independently. The main goal for this position is to ensure exceptional service standards and sustain high customer satisfaction. The schedule for this position is Monday through Friday from 8:00am to 5:00pm.

Monday-Friday

8AM-5PM

Base Salary: $15/hr

Imperial Dade is the leading distributor of foodservice packaging, facilities maintenance supplies and equipment in the U.S. As a provider of customized supply chain solutions, the company serves customers in many business-to-business market segments including supermarkets, healthcare facilities, universities, and restaurants. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves more than 80,000 customers through a footprint of 100+ branches.

**All correspondence will come directly from Imperial Dade and not a personal email address.**

You will:

• Handle high volume of calls
• Interact with customers in Point-of-Sale environment
• Identify and evaluate customers' needs
• Build sustainable relationships of trust through open and interactive discussion
• Provide accurate, valid, and comprehensive information by using the right methods/tools
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers

You have:

• High School Diploma, GED or equivalent
• Experience in Credit or Accounts Receivables is a plus
• Strong attention to detail, excellent communication skills, and obtain an outgoing attitude
• Basic experience with Microsoft Suites, especially Excel
• Some proven customer support experience or experience as a client service representative
• Strong phone administration skills and active listening capabilities
• Customer orientation and capacity to adapt/respond to different types of characters
• Exceptional communication and presentation skills
• Ability to multi-task, prioritize, and control time effectively
• Ability to lift 50+ pounds comfortably and unassisted

We offer an exciting environment to work, learn, and grow professionally. As a family-owned and operated company, we value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits, 401K, Life Insurance, and a generous Paid Time Off Package. We are excited to continue to invite talented individuals with a passion for excellence to join our team.

Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors