AD Sales Operations
Cambia Health

AD SALES OPERATIONS (HEALTHCARE)

Telecommute option - Must reside in ID, OR, UT or WA


WHO WE NEED

Oversees all activities pertaining to the development, implementation and management of Sales Operations support across all four Regence markets. This management position is responsible for work with all levels of staff and management throughout Cambia, to clearly define strategies, plans, tactics and timelines for multidimensional operations and projects affecting Sales.

Preferred Key Experience:

• Strategic business acumen including understanding of market dynamics, financial/budget management, data analysis and decision making
  
• Experienced communication, presentation and facilitation skills with employer groups, brokers preferred
  

Normally to be proficient in the competencies listed below

Assistant Director Sales Operations candidate would have:

• Bachelor's degree in business administration, health administration or equivalent field
  
• 10 years of management experience in member operations, business services role, strategic projects Management experience
  
• Or equivalent combination of education and experience.
  

FTE's Supervised:

Up to 100 multi location. (Front line thru manager)

YOUR ROLE:

• Knowledge of practices, procedures, regulations & techniques as they relate to sales, sales operations, group implementation for all group lines of business quoting, new group onboarding, renewal, and mid-year maintenance.
  
• Comprehensive knowledge of the health insurance field, including sales processes, terminology, strategic development, cost analysis, and financial reporting
  
• Demonstrated ability to perform in-depth analysis; manage complex, multifaceted projects; manage processes across multiple organizational layers while communicating ideas and directions clearly and achieving desired results.
  
• Demonstrated ability to organize and manage back-office sales and operational functions.
  
• Thorough knowledge of the interrelationships between departments and systems within Cambia.
  
• Knowledge of health insurance industry operations, trends, and technology
  
• General business acumen including understanding of market dynamics, financial/budget management, data analysis and decision making.
  
• Excellent writing, communication, and facilitation skills with all levels of the organization, including the ability to resolve issues and build consensus among groups of diverse stakeholders.
  
• Strong communication, presentation and facilitation skills with employer groups, brokers, and the ability to act as a sales advocate including the ability to resolve client and broker issues.
  
• Ability to identify issues, opportunities, and effective solutions and collaborate with other departments to improve processes and/or results.
  
• Ability to anticipate future trends accurately while maintaining broad knowledge and perspective on projects.
  
• Demonstrated expertise in strategic and tactical project planning and project management, including ability to develop and managed detailed project plans and timelines.
  
• Proven leadership skills with the ability to direct the activities of others on a direct or matrix team basis.
  

WHAT YOU BRING:

• Provides oversight & direction to ensure timely and accurate delivery of group setup and enrollment transactional processing of small, mid, and large group onboarding and maintenance to include processing quotes, RFP's, implantation of all new groups, facilitation, tracking and processing of all renewing groups. This oversight includes end to end channel from quote to benefit documents and ID card generation.
  
• Ensures timely and accurate receipt of final paperwork for new and renewing groups, assignment of Group ID, member ID cards generation, facilitation of ordering and tracking of benefit document materials, SOC's, SBC's, SBS's, benefit booklets and group policy documents.
  
• Responsible for the activities performed by the Sales Operations department to assure onboarding performance goals are met including productivity, accuracy, timeliness and quality of service to our members and business partners.
  
• Provides direction, support and leadership for the Producer/Employer Service Center providing support to employer and brokers for small/mid-size groups.
  
• Strong technical skills in the production control, reporting development, requirements development for integration of seamless tools into health plan.
  
• Responsibility to direct and manage onboarding projects from visionary concept through final stages of development, implementation, and review.
  
• Facilitate the planning, development and implementation of key operational strategies and projects.
  
• Oversees project development and implementation activity including coordination with all internally affected departments and external partners, clients, or vendors.
  
• Ensure that all projects are in compliance with all applicable laws and regulations.
  
• Provides executive level onboarding reporting, monitors enrollment results, and analyzes the movement of membership to support corporate management decisions relating to product development, market strategy, broker incentives, and product- or segment-communications strategies.
  
• Provides direction for critical on-boarding functions which may include research, software training, enrollment forecasting, project management, analysis, systems, and budgeting.
  
• Provides performance reporting and training on Sales specific systems such as the proposal system or customer relationship management system. This includes sales & broker compensation programs.
  
• Coordinates with Strategic Communications, Product Development and outside vendors the testing, maintenance, and update functions of on-line applications for or all market communication tools and web sites.
  
• Works directly with Senior Executives to provide enrollment analysis or summary of project results which may include presentations in leadership meetings to present onboarding status reporting.
  

The expected target hiring range for this position is $120k-$150k depending on skills, experience, education, and training; relevant licensure / certifications; performance history; and work location. The bonus target for this position is 15%. The current full salary range for AD Sales Ops is $112k Low / $141k MRP/ $184k High .

Base pay is just part of the compensation package at Cambia that is supplemented with an exceptional 401(k) match, bonus opportunity and other benefits. In keeping with our Cause and vision, we offer comprehensive well-being programs and benefits, which we periodically update to stay current. Some highlights:

• medical, dental, and vision coverage for employees and their eligible family members
  
• annual employer contribution to a health savings account ($1,200 or $2,500 depending on medical coverage, prorated based on hire date)
  
• paid time off varying by role and tenure in addition to 10 company holidays
  
• up to a 6% company match on employee 401k contributions, with a potential discretionary contribution based on company performance (no vesting period)
  
• up to 12 weeks of paid parental time off (eligible day one of employment if within first 12 months following birth or adoption)
  
• one-time furniture and equipment allowance for employees working from home
  
• up to $225 in Amazon gift cards for participating in various well-being activities. for a complete list see our External Total Rewards page.
  

We are an Equal Opportunity and Affirmative Action employer dedicated to workforce diversity and a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A background check is required.

If you need accommodation for any part of the application process because of a medical condition or disability, please email CambiaCareers@cambiahealth.com. Information about how Cambia Health Solutions collects, uses, and discloses information is available in our Privacy Policy. As a health care company, we are committed to the health of our communities and employees during the COVID-19 pandemic. Please review the policy on our Careers site.

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