Account Resolution 2 MGBO
Wellstar Health Systems

Overview

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.
Responsibilities

The Account Resolution II representative is responsible for ensuring all eligible accounts are reviewed and appealed within the designated payer timeframes and are documented appropriately in the patient accounting system. Additionally, the Account Resolution II representative will be responsible for the tracking and trending of recovery efforts by utilizing various departmental tools and appropriately reporting on-going problems specific to payers, health system departments, and/or contracts. The Account Resolution II representative will work collaboratively with their Team Lead, Manager and other area Leaders to ensure necessary communication and feedback to the departments take place in a timely manner. The Account Resolution II representative serves as a mentor to Account Resolution I representatives as well as own several inter/intradepartmental projects.
Qualifications

Required Minimum Education:

• High School Diploma or equivalent required.

• Three years collection experience and/or with a Hospital Information System or PC-based application.
• One year experience as an Account Resolution I or equivalent.

• Excellent communication skills when dealing with patients, families, public, co-workers, and professional offices to include oral and written comprehension and expression.
• Basic knowledge of medical terminology
• Ability to perform mathematical calculations with high-level problem solving, analytical and investigational skills
• Detail-oriented, good organizational skills, and ability to be self-directed
• Strong time management skills. Ability to learn quickly and meet continuous timelines managing multiple priorities and a heavy workload in a high-stress atmosphere. f. Demonstrat flexibility to perform other tasks as needed in an active work environment with changing work needs
• Ability and willingness to exhibit behaviors consistent with principles of excellent service and team collaboration.
• Ability and willingness to demonstrate and maintain competency as required for job title and the unit/area(s) of assignment
• Ability and willingness to exhibit behaviors consistent with standards of performance improvement and organizational values (e.g., efficiency & financial responsibility, safety, partnership & service, teamwork, compassion, integrity, and trust & respect)